lack of customer service in the accounts department.

i have an account with Netstar since March 2020 i took the debit order option but to my surprise i was never debited so in June i got a sms informing me that i needed to pay certain amount from the time that i took the contract. i did that and I called the accounts department and I was told who was responsible for my account a lady by the name of Mbali. I sent her proof of payment and she never responded. A month later i called again as i could see that no debit order had come off my account, i spoke to Mbali and she denied recieving an email from me but the payment was reconciled to my account. she said she was going to call the it department to see what could be the problem regarding this issue and she would come back to me before the end of business day on Tuesday, she never did. i called endlessly on Wednesday trying to get hold of her but i never could and I ended up speaking to he manager Bervely and she also promised to speak to her and also advised that she would respond to me by email. i never got an email from her either. i called again today which is 2days later and spoke to a gentleman by the name of tshipiwa and he went to speak to Mbali who just told him she will send me the statement and i requested that she call me, she called and told me that payment had been allocated but did not tell me about the issue of debit order being resolved. She was also said she would send me my statement which she never did. what exactly is happening with Netstar accounts department. Why are they running businnes like a ****a shop. there is no customer service at all and i have all the recordings which i will put up on social media just to expose the level of service they are providing us as customers.