1 reviews | Active since Mar 2013
Kicking 'Clients' while they are down - Handed over for R900 and cost doubled with no way to reinstate my service
Handed over as I missed payment for 7 months... fair enough but when I call to pay my arrears and resume my contract it is denied.
So now I cant use their services and my debt is doubled because my contract is cancelled and they refuse accept my payment of arrears and continuation of my contract.
They do not care for their customers and have harsh policies for their clients... if you are in hard times they want there money if you cant they will make sure to make you life more difficult by not accepting payment and charging you for the device and services for the months left on your contract.
My credit profile has been tarnished which means I cannot access funds through credit providers... be careful they do not play or sympathize with clients going through hard times
Thank you for flagging this serious matter with us. We are here for you. I will have one of our trained professionals contact you for assistance.
Regards
Netstar
Thank you for flagging this serious matter with us. We are here for you. I will have one of our trained professionals contact you for assistance.
Regards
Netstar
So out of the 36 months I have not payed for the last 6 months... and I have a remaining term of 11 months.
Even though I offered to square the arrears you refuse that and have to charge me the remainder of the 11 Months premiums upfront, with a 30% discount and no future service for the 11 months as I did not pay for 6months.
So I'm being punished and have to pay 11months premiums with the arrears and at the same time I will receive no service?
I'm really trying to make sense of this response and your organisations stance on matters like this.
I feel helpless and now I'm kept ransom as you know the default wont be removed from my name unless I pay the arrears plus 11 months premiums. Thanks for the 30% but as someone with financial constraints you are just kicking me when I'm down and hide behind "Its your policy"
So out of the 36 months I have not payed for the last 6 months... and I have a remaining term of 11 months.
Even though I offered to square the arrears you refuse that and have to charge me the remainder of the 11 Months premiums upfront, with a 30% discount and no future service for the 11 months as I did not pay for 6months.
So I'm being punished and have to pay 11months premiums with the arrears and at the same time I will receive no service?
I'm really trying to make sense of this response and your organisations stance on matters like this.
I feel helpless and now I'm kept ransom as you know the default wont be removed from my name unless I pay the arrears plus 11 months premiums. Thanks for the 30% but as someone with financial constraints you are just kicking me when I'm down and hide behind "Its your policy"