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mullerdaniel M

1 reviews | Active since Aug 2017

02 May 2024, 20:04

Just give me my money and go AWAY!!!!

I was with First For Woman and with my policy I had the option to get a Netstar Tracking device. To my total dissapoited and horror I deviced to pay for this "service".

During my time with FFW and Netstar they sent me 4 messages that they received my call for help and I must press 1 for help. The first time I thought this was a mistake and canceled the message with option 2. The second time I was upset because being a single woman alone, what if I was really in need of help. So I pressed 1. Till this day, no help has arrived. The last two times I was so upset I just reported it. Guess what? Still no response.

Late last year I could get more affordable insurance and moved from FFW. They assured my if I canceled my policy that my Netstar will also be canceled.

2 months ago, they decide in the middle of the month to take just under R1000 Out of my account. No explication, no phone call. Nothing. If i phone the one lady either raises het voice at me or the others just leave the phone on in the background. Fun hey? You take my fuel money for the rest of the month and just have fun with my airtime for the rest of the time.

This month guess who decides they need to **** me over once again? Indeed. The fabulous and fun Netstar Team.

Once again it costs me money to get my money back. Makes sense hey?

I want ALL my money back and I don't want you in my life!!!! Just give back what you owe me and **** off. You're like a bad nightmare..

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Replies (1)
Netstar
Netstar's reply03 May 2024, 07:39
Official
Good day Daniel, 

We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and  one of our consultants will be in contact with you for assistance. 

Kind regards 
Netstar