EG
Edgar G
1 reviews | Active since Aug 2015
22 Oct 2025, 11:21
Job Security
My drama with netstar continues and I am astounded by the level of incompetence within a large company, it is almost as if job security is guaranteed for life....
I have asked for ANOTHER faulty unit to be removed and the contract to be terminated immaterially due to Netstar breach of contract.
Customer service forwarded my email to cancellations 7 days ago.... nothing.
You have my email address therefore please do not call me as I don’t record calls and therefore am unable to use them as evidence if I must refer this matter to the Consumer Goods and Services Ombud (CGSO) and/or the National Consumer Commission for adjudication
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
22 Oct 2025, 11:25Good day Edgar,
Thank you for reaching out to us and we are sorry for the issues you are experiencing with the tracking device.
Please note that the matter will be escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Thank you for reaching out to us and we are sorry for the issues you are experiencing with the tracking device.
Please note that the matter will be escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Best regards,
Netstar's reply22 Oct 2025, 11:25
Official
Good day Edgar,
Thank you for reaching out to us and we are sorry for the issues you are experiencing with the tracking device.
Please note that the matter will be escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Thank you for reaching out to us and we are sorry for the issues you are experiencing with the tracking device.
Please note that the matter will be escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Best regards,
Netstar's replyOfficial
23 Oct 2025, 11:26Good day Edgar,
Our Retentions Team has contacted you and assisted with the cancellation for CAA114789.
Please note that the de-installation has been booked for 28 October 2025 at 08:00.
We acknowledge your frustrations and understand your concerns. While we regret losing you as a valued customer, we fully respect your decision to terminate your contract.
We hope to have the opportunity to serve you again and provide a better experience in the future.
Kind Regards,
Netstar
Our Retentions Team has contacted you and assisted with the cancellation for CAA114789.
Please note that the de-installation has been booked for 28 October 2025 at 08:00.
We acknowledge your frustrations and understand your concerns. While we regret losing you as a valued customer, we fully respect your decision to terminate your contract.
We hope to have the opportunity to serve you again and provide a better experience in the future.
Kind Regards,
Netstar
Best regards,
Netstar's reply23 Oct 2025, 11:26
Official
Good day Edgar,
Our Retentions Team has contacted you and assisted with the cancellation for CAA114789.
Please note that the de-installation has been booked for 28 October 2025 at 08:00.
We acknowledge your frustrations and understand your concerns. While we regret losing you as a valued customer, we fully respect your decision to terminate your contract.
We hope to have the opportunity to serve you again and provide a better experience in the future.
Kind Regards,
Netstar
Our Retentions Team has contacted you and assisted with the cancellation for CAA114789.
Please note that the de-installation has been booked for 28 October 2025 at 08:00.
We acknowledge your frustrations and understand your concerns. While we regret losing you as a valued customer, we fully respect your decision to terminate your contract.
We hope to have the opportunity to serve you again and provide a better experience in the future.
Kind Regards,
Netstar
Best regards,
EG
Edgar G's updateReviewer Update
23 Oct 2025, 15:26Thank you for the information, unfortunately I had no choice, I have one vehicle left with Netstar and I am hoping that the unit also does not start giving problems. So far so good.
EG
Edgar G's update23 Oct 2025, 15:26
Reviewer Update
Thank you for the information, unfortunately I had no choice, I have one vehicle left with Netstar and I am hoping that the unit also does not start giving problems. So far so good.
Netstar's replyOfficial
23 Oct 2025, 15:37Good day Edgar
Thank you for reaching out to us, we have noted your query and are working on it.
Regards
Netstar
Thank you for reaching out to us, we have noted your query and are working on it.
Regards
Netstar
Best regards,
Netstar's reply23 Oct 2025, 15:37
Official
Good day Edgar
Thank you for reaching out to us, we have noted your query and are working on it.
Regards
Netstar
Thank you for reaching out to us, we have noted your query and are working on it.
Regards
Netstar
Best regards,