LL
Lerato L

1 reviews | Active since Oct 2023

17 Apr 2024, 13:58

IThis is a formal cancellation of both tracking devises that I have with you, I’ve been calling your landline with no help obviously and also no reply from the WhatsApp agent for cancellation of products

IThis is a formal cancellation of both tracking devises that I have with you, I’ve been calling your landline with no help obviously and also no reply from the WhatsApp agent for cancellation of products. Cancellation is due to the fact that you are debiting an amount that I have not agreed to. I called sometime last year and I was told that its for its for Nestar Companion which I did not agree to nor sign any documentation that I’m agreeing to it, I asked peacefully for it to be cancelled and I was promised that it will be cancelled but till today I’m still being debited a whole lot of money. So I’m no longer interested in you’ll services and I will not be paying any amount due to the fact that you’ll can’t keep your promises and you’ll unreachable through you’ll contact lines and I cant be paying for something I absolutely did not agree to.

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Replies (2)
Netstar
Netstar's reply17 Apr 2024, 14:15
Official
Good day Lerato,

We are terribly sorry to hear  about your experience. Please note the matter to our internal team and one of our consultants will be in contact with you for assistance. 

Kind regrads
Netstar 

Netstar
Netstar's reply17 Apr 2024, 16:19
Official
Good day Lerato 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar