JVDM
Jacques Van Der Merwe

1 reviews | Active since Aug 2020

10 Apr 2025, 09:35

It seems like Netstar is a lifetime subscription that you cannot get out of

Once you sign up with Netstar, it seems like you cannot cancel with them. I sold my car in March 2024 and phoned Netstar to cancel the tracking device. I did get a reference number for that and I had to pay a penalty fee which I was happy to pay.

I then noticed that they are still debiting my account and finally figured out that for some reason I had Netstar Go as part of my package. Finally, in December of 2024 (18th) I was able to talk to an agent that said they cancelled my Netstar Go subscription and provided me with a reference number for that. Or so I thought.

Today, 10 April 2025 I realised that they are still debiting my account. So once again I tried to cancel my Netstar Go subscription, but this time I am being passed from one agent to another. Finally, while waiting to talk to a Netstar Go agent, I was asked to rate the service then received a good bye and the call was dropped.

This is more than a year of me trying to cancel my Netstar tracker. My advice would be not to use Netstar, because once you sign up you sign up for life.

0
Replies (4)
Netstar
Netstar's reply10 Apr 2025, 09:48
Official
Good day Jacques,

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. 

Please note matter has been escalated to the relevant team to attend to this issue.

Kind Regards,
Netstar
JVDM
Jacques Van Der Merwe's update10 Apr 2025, 09:56
Reviewer Update
Thank you Netstar. If you want, I can provide you with the reference number I received in December 2024 for the cancellation of my Netstar Go. The way I see this, I should be credited for Jan - Apr this year. Or at least Feb - Apr.
JVDM
Jacques Van Der Merwe's update10 Apr 2025, 10:16
Reviewer Update
I just spoke to Deshni (?spelling), a lovely lady, from Netstar Go confirming the cancellation and the refund. Thank you Deshni.
Netstar
Netstar's reply10 Apr 2025, 10:21
Official
Good day Jacques,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Regards, 
Netstar