Irregular Double deductions!

I have been trying to sort our a Double billing issue with Netstar for a few months now but with no luck. They have promised to pay back the money owed to me in November 2025 as in the attached email below, but as of yet no money have come into my account, in fact they have actually loaded another amount of more than R500 to be deducted from my account

"Netstar Consumer Queries <***> Nov 7, 2025, 10:20 AM to me good day

please note the payment are reversed

thanks From: Mari du Toit <***> To: Netstar Consumer Queries <***>, Virseker Aanlyn <***> Date: 2025-11-06 15:13:12 Subject: Re: Netstar Invoice/Statement ***0 You don't often get email from ***. Learn why this is important

Goodday

This vehicle's Tracker was paid by Virseker for the months of September '25 and October '25. I don't understand why I am being invoiced for this.

My Policy Number at Virseker: ***

Please check with Virseker on the above email about these payments due.

REgards Mari du Toit"