Irate Customer

Hi,

It is very disappointing to know that the agents in this business do not know their work. I was called 2 months ago and offered a deal of R99.00pm and was told that I would pay this amount and today i was debited R1 100.00 for what reason, i have no idea.

I previously had an issue and required assistances and called in, to be advised that no one could provide me with an update as the agent could not locate the account using my details, i thereafter provided my husband's details and still she could not assist.

My question is now, who's name is this account under????????? If not mines nor my spouse. This makes no sense to me whatsoever.

I called back and was advised to add the Tracking app on my phone which required an account number and could not even access the app as i don't have an account number and each time i call in, i'm advised the account is not under my name. What is really going on??? I just want to cancel this and look for an alternative company that knows what's going on with their customers cause it's clear this company does not.