kS
kim S
1 reviews | Active since Feb 2014
31 Mar 2022, 15:52
Inefficient Customer Service
This is my second review, Netstar has fitted a new device for my father. I have been waiting for the past week on the fitment certificate, We called yesterday and were told it will be sent, and nothing. Called again today and eventually found out the email address was incorrectly captured which they happened to verify the day before. Eventually got the email today and tried to link the device to the Netstar application on his mobile phone. Unfortunately, we've been unsuccessful, we have error messages saying service is not enabled, please contact Netstar. Called Netstar only to be switched to three different consultants in which the last one cut me off with the Netstar survey questions while explaining my situation. Can someone please assist in activating this device?
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Replies (4)0
Replies (4)
Netstar's replyOfficial
31 Mar 2022, 16:32 Good day Kim
Thank you for bringing this to our attention, kindly note we will look into your matter and contact you with a resolution.
Regards
Netstar
Thank you for bringing this to our attention, kindly note we will look into your matter and contact you with a resolution.
Regards
Netstar
Netstar's reply31 Mar 2022, 16:32
Official
Good day Kim
Thank you for bringing this to our attention, kindly note we will look into your matter and contact you with a resolution.
Regards
Netstar
Thank you for bringing this to our attention, kindly note we will look into your matter and contact you with a resolution.
Regards
Netstar
Netstar's replyOfficial
04 Apr 2022, 13:44Good day Kim
kindly be advised that we have tried calling with no avail, kindly advise a suitable time to contact you and further assist.
Regards
Netstar
kindly be advised that we have tried calling with no avail, kindly advise a suitable time to contact you and further assist.
Regards
Netstar
Netstar's reply04 Apr 2022, 13:44
Official
Good day Kim
kindly be advised that we have tried calling with no avail, kindly advise a suitable time to contact you and further assist.
Regards
Netstar
kindly be advised that we have tried calling with no avail, kindly advise a suitable time to contact you and further assist.
Regards
Netstar
kS
kim S's updateReviewer Update
04 Apr 2022, 13:49Good day, I see you tried calling on Friday. I was on a work call at the time. Please contact any time today. Regards Kim
kS
kim S's update04 Apr 2022, 13:49
Reviewer Update
Good day, I see you tried calling on Friday. I was on a work call at the time. Please contact any time today. Regards Kim
Netstar's replyOfficial
04 Apr 2022, 15:52Good day
Thank you for your correspondence with Netstar. As per your request, please find the Step by Step guide for MyNetstar Registration.
ID Number/Passport/Netstar account number
Email Address
Password
Confirm Password
HIT SUBMIT 3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number. You will need to enter the OTP to confirm. 4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen. You can then use the registered credentials to log in. 5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen. Click on ‘Add to Home Screen’ 6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen Click on “install app” Or you will see a prompt at the bottom of the screen to add MyNetstar
Thank you for your correspondence with Netstar. As per your request, please find the Step by Step guide for MyNetstar Registration.
- CLICK on the direct link to sign up: https://my.netstar.co.za/register
ID Number/Passport/Netstar account number
Email Address
Password
Confirm Password
HIT SUBMIT 3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number. You will need to enter the OTP to confirm. 4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen. You can then use the registered credentials to log in. 5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen. Click on ‘Add to Home Screen’ 6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen Click on “install app” Or you will see a prompt at the bottom of the screen to add MyNetstar
Netstar's reply04 Apr 2022, 15:52
Official
Good day
Thank you for your correspondence with Netstar. As per your request, please find the Step by Step guide for MyNetstar Registration.
ID Number/Passport/Netstar account number
Email Address
Password
Confirm Password
HIT SUBMIT 3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number. You will need to enter the OTP to confirm. 4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen. You can then use the registered credentials to log in. 5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen. Click on ‘Add to Home Screen’ 6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen Click on “install app” Or you will see a prompt at the bottom of the screen to add MyNetstar
Thank you for your correspondence with Netstar. As per your request, please find the Step by Step guide for MyNetstar Registration.
- CLICK on the direct link to sign up: https://my.netstar.co.za/register
ID Number/Passport/Netstar account number
Email Address
Password
Confirm Password
HIT SUBMIT 3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number. You will need to enter the OTP to confirm. 4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen. You can then use the registered credentials to log in. 5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen. Click on ‘Add to Home Screen’ 6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen Click on “install app” Or you will see a prompt at the bottom of the screen to add MyNetstar