Inefficiency of Accounts

I had previously asked the accounts department to close my account with Altech Netstar due to me having sold my vehicle. They asked me to first settle the account and gave me a figure which I had to deposit into their bank account. They had also asked me to email them a letter to cancel the following account.<br> All this was done and paid and emailed on the 20th October 2015. The following week I had called call centre to check if everything was fine and going to be cancelled.<br> <br> I was told that my account was ow fully paid up till next year and that my account is going to be cancelled.<br> <br> I now receive a statement to say i am still owing on this account. and the account is not cancelled.<br> <br> The Accounts manager, Avishka, does not speak to me direct but via the cal centre agent which I find very strange.<br> Phoning the accounts department does not help, No one picks up the calls no matter what time of day.<br> This manager and her account department is totally inefficient and not truthful to he clients. the Call centre agent now Velile, now says I had only paid the arrears of that account. It seems like no one in that company knows what the hell is going on there.