Incorrect premium deducted

I am not happy with the service received. Last year november I noticed that my premium is R189 instead of R89. I called the call centre and they explained that I had 2 tracker devices on my vehicle, I advised them why 2 when I did not approve the second one. They advised that proof will be sent to me. to date nothing. This was escalated and no one got back to me. I called again in December 2025, they advised that in order to cancel the second device i will be liable for a cancellation fee. How so when I did not approve the second device and no proof of when the installation took place as I was unemployed for 14 months and couldn't afford the second device. Kindly assist in sorting this mess out because financially is straining me and advise if a refund will be processed if proof of the second device not found as this is really unfair. The only Email I received was last week from Bongiwe Makatu in the retentions department confirming my cancellation Not actually dealing with the issue of incorrectly being charged for the entire year. I would really appreciate assistance.