Incorrect Debit Order and disgusting service

Gareth Simons MUST be the most useless retention consultant on this planet. Let me take you through the series of events.<br> I wanted to transfer the tracking device from my father's name to mine. Gareth sent through the application form on 8 January. I completed them and returned on 13 January. After hearing nothing, I asked him on 27 Jan to confirm whether he has received all documentation. No response. I sent another email on 28th. No response. On 11 Feb, I sent another email, replying to the whole thread, to which he replies he has only received blank emails! In between all of this, I called and asked to speak to him but his line is always busy and NEVER calls me back when I leave messages with other consultants. I even tried waiting on the line once for him to finish his call, but after 30minutes I decided to hang up. Eventually another consultant assisted me in verifying that the tracker has been transferred to my name. <br> <br> Secondly, I have also confirmed before the transfer that the rate would stay at R60p/m, but now the debit order went through for R92.90?! Now the whole episode of getting hold of Gareth is repeating itself.<br> <br> Is this how you serve your clients?