TR
Tim R

1 reviews | Active since Jan 2013

03 Mar 2022, 10:52

Incorrect billing & pathetic after sales service

I am not surprised that Netstar’s one and two star rating on Hello Peter adds up to 90+ % for poor service. They have just double charged me to what was agreed when initiating the contract over the phone. I have been trying for two days to get hold of someone at Netstar to sort this out and they want to charge me to cancel the contract even though I have not agreed to the premium they are charging me.

Please think twice before making use of their services as you will not receive any customer support once the sales process is done.

0
Replies (2)
Netstar
Netstar's reply03 Mar 2022, 12:16
Official
Good day Tim,

Thank you for your message and we note your concerns.

We will be in contact with you for assistance.

Kind regards,
Netstar
Netstar's reply31 Mar 2022, 08:39
Official
Good day Tim,

We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us. 

Kind regards,
Netstar