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LM
Lethabo M

1 reviews | Active since Dec 2012

01 Aug 2025, 22:07

Incorrect Billing and double invoicing

Can the finance team please do proper invoicing, i did an upgrade on the 04th of July for 36 month rental of early warning system. Why is finance not apportioning the previous unit billing for 4 days and then the new unit for remaining days of the month. Why am i double invoiced for the new unit and old unit removed???

Please get u billing in order as this is not a cancellation but an upgrade. Kindly refund or credit my account with the incorrectly billed amount.

I expect feedback on this account

0
Replies (3)
Netstar
Netstar's reply02 Aug 2025, 08:43
Official
Good day  Lethabo, 

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards 
Netstar 

Best regards,

LM
Lethabo M's update04 Aug 2025, 08:52
Reviewer Update
The complaint has been resolved by Boitumelo from Finance who will process a credit into my Netstar account.

Thanks Marcia as well for the curtesy call and feedback on reason for the incorrect billing.

Will change this complaint into a good review.
Netstar
Netstar's reply04 Aug 2025, 08:58
Official
 Good day  Lethabo, 

Thank you for taking time to share your feedback with us, we are glad we were able to assist you.

Kind regards
Netstar 

Best regards,