Incorrect Billing After Vehicle Cancellation- Netstar

To whom im may concern , I am writing to formally lodge a complaint regarding the continued billing on my account after the cancellation of my vehicle. Despite cancelling the vehicle system in December 2025 and paying the required cancellation fee, I was still charged on 01 January 2026. No staff member has been able to provide a clear or consistent explanation for these charges or to indicate where the contract states that monthly premiums will continue after cancellation. Questions I have already raised - 1. Why was I billed on 01 January 2026 for a vehicle that had already been cancelled in December 2025? 2. Where in the contract is it stated that premiums remain payable after cancellation is processed and the cancellation fee has been paid?

I request: • A clear, detailed explanation for the post cancellation billing; • Confirmation that no further incorrect charges will occur and that the January 2026 charge will be fully reversed; • Compensation of now R1000 for the inconvenience and delays in receiving absolutely no feedback on 2 formal cases logged referenced below The lack of timely communication and unclear contractual information has caused significant frustration, and I request that this matter be resolved urgently.

Quick to rate service but slow in dealing with valid billing queries.

Refs - CAS-***-B2T6 and : CAS-***-W3Q4