*********** Stuff and Bad service

My patience with Netsar is overdue now.

I have been a good customer to Netsar now for years. I used to own a fleet of cars and I had installed all my personal and business cars with their units. Ever since I started selling my cars I have been experience bad services and incompetence from their stuff members.

My situation is very simple. I sold few of my business vehicles last year and early this year. I called Netstar to update my details and transfer the devices to the new vehicle owners. They decided not to do their jobs and continued billing me for the vehicles I sold. After the second month I got angry and reversed the debit order. When they called me to inform me that my account was in errors, I told them to debit the correct amount which was due to me and I refused to pay for someone’s else device.

After 3 month my account was taken to legal and I started receiving calls from their external legal team demanding payment. The argument went back and forth for almost 3 weeks and I was told for them to update my account I should pay the money then they will update my account details. Out of anger I made an immediate payment and sent proof of payment as well. I asked them to change the details same day and I was told they couldn’t because the money still has to reflect back to Netstar after 30days from the legal department.

Around March this year I called in again to remind them to change the details and they did. Come month end of April they debited the full amount AGAIN of the vehicles I didn’t own. I called in AGAIN and I was advised that the details were not changed. Went back to the bank and reversed my money. I demanded that they update my details so that I can pay what’s due to me only.

To my surprise again after June nothing was done. AND THEY DECIDE TO TAKE MY ACCOUNT BACK TO LEGAL AGAIN.

I called them angry. And they busy telling me nothing can be done up until I pay legal team first so that they can update my detail.

HOW MANY TIMES AM I SUPPOSE TO PAY FOR OTHER PEOPLES DEVICES.

I told them to go speak to the new owners of the vehicles so that they can pay what’s due to them. They refused and told me I SHOULD GO ASK THE NEW OWNERS MYSELF TO REFUND ME SO THAT I CAN PAY NETSTAR COZ MY NAME IS THE ONE TAKEN TO LEGAL.

The nerve of NETSTAR

MY NAME IS BEING DAMAGED JUST BECAUSE THEY DIDNT DO THEIR JOB. I want nothing to do with them anymore.