*********** staff

It is with extreme frustration that I have to resort to this platform to elicit a response from Altech Netstar. I took out a contract on the 24 April for R80.01. The 1st debit on the 29th May was R220.77. When I contacted the call centre no one could explain why. In trying to get this resolved since then and going back and forth between finance and the call centre( Sifiso, Daniella, Glenda) and confirming with Sifiso that the refund was in process for 26 June of R260( why, I don't understand), it never happened. Further, Daniella confirmed that the debit shoud be R80.01 and not what finance has which is R179. Sifiso confirmed that it would be R80.01 and unfortunately this morning, I get debited for R179. <br> <br> PLEASE CAN THE RELEVANT DEPT TAKE OWNERSHIP OF THEIR INCOMPETENCE AND FIX THIS ACCOUNT IMMEDIATELY!!!<br> <br>