1 reviews | Active since Mar 2017

03 Oct 2022, 14:34

***********

Almost a year ago i took out insurance with virseker. 1 of the requirements was that i install a tracker from netstar. After i have asked the consultant 3 times will i be able to track my bakkie he answeres all 3 times yes. After they installed the tracker when i requested my password they said no i cannot track my own bakkie. I declined on emails the terms and conditions within a week from installation and stil they refuse to remove the tracker. At the end i cancelled my insurance with verseker and still netstar are *****ing my money every month via a debit order. This is going on for almost a year now. I just got off the phone with netstar again after a supervisor called me 3 months ago and promised me it will be sorted out asap. Hahaha they just said sorry i accepted there terms when the tracker was installed afyer i called just now. This is without a boubt the worst and *********** company ive ever dealt with. Imagine if a small thing like this 1 cant be resolved what about finding your car or bakkie????? Just think about that for a moment. I will recommend anyone to rather stay without a tracker that using NETSTAR!!!!!!!!

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Replies (1)
Netstar
Netstar's reply03 Oct 2022, 15:18
Official
Good day Stephan 

We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate  your contract. we will get our team to action your request and provide feedback. 

Regards 
Netstar