*********** company with Management who dont follow up

If I could give a - rating I would. This is the worst service from a service provider that is supposed to give you peace of mind that I have received in a long time.

I am now on the 2nd day of trying to find out if the unit in my car and my husbands car if working correctly as they keep phoning us to say that they have received an alert for either vehicles. Not only this they phone me for my husbands can and then when I tell them that I am not with him so I don't know if he is ok, they don't even bother to phone him to check if he is ok.

I ask the very simple question of please explaining to me how the unit works and what the process is if they receive an alert, i.e they phone and then you have to do a security check and then they will send some one if they are not able to get hold of you and so on. But after 2 consultants and a manager they have not even been able to just answer this very simple question.

The manager I spoke to advised he would get another manager from their Telesure department to phone me back as this Unit was installed by my insurance company so they don't know the process.

The manager from the telesure department had the audacity to phone me and again want me to explain to him my issues, after 1 spent 1.5 hours o the phone the previous day explaining everything, I advised him he can speak to the other manager and listen to the call and then phone me back to answer my questions. Now at the end of the day and still no call back, I have now spent 2 hours trying to get back to a manager and every time a different consultant hangs up the phone.

So I am supposed to believe that these people will be able to help me if I am hijacked or my car is ******?????

So now I am still stuck with 2 unit that apparently do not work and no one to talk to sort it out.