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I have a contract with Netstar since 2018. Year 2019 or early 2020 I sold the car that had the tracker and I called Netsar wanting to cancel the contract since I don’t have the car anymore. The agent I spoke with said to me.. I can cancel provided that I pay the cancellation cost and for the future months as I have contract which only expires in year 2021 May. Or I continue paying for the vehicle until the contract ends. I chose the 2nd option January 2021 I call Netstar to confirm the end of my contract.. the lady was very nice she confirmed the same month in May I told her i would like to cancel she said “I’ll note and update “ It will be canceled and I’ll send you a reference for this call and I did receive the reference number on the 13Jan2021. End of April I called just to follow up and I was told all is in order my request to terminate the contract appears I should not worry, week before the deduction date I call Netstar again to confirm the response was still the same. End May the last debit order goes off I was happy that this is over.. End of June I see a debit order had gone off .. I was shocked immediately, called Netstar they apologized and they said they will process a refund and it takes maximum 14 days. 14days later no refund….

27July I call Netstar to query about the refund I’m told there will be another debit order going off as we speak.. so much incompetence they keep on generating reference numbers for who and why if they do the opposite I’m angry it’s obvious the staff don’t know what their doing 1 company different feedbacks Now I’m told of a cancellation order and then???

January reference: Dear Client Your enquiry reference number is : CAS-***-R9M5?Regards Netstar

June reference:

Dear Client Your enquiry reference number is : CAS-***-H8S6Regards Netstar

Today via email I’m sent another reference number and I was told within an hour a manager will call as this matter has been escalated.

I’m so irate , poor service, incompetence. Wasting my airtime and time..