KM
Keith M

1 reviews | Active since Oct 2013

12 Sept 2016, 12:30

*********** bullying for payment and no invoice received, EVER.

<p>On 24 August I received an email from them asking me to contact them to prevent being ITC listed. My arrear amount was in 90 days. Very funny thing was I had and still have NEVER received an invoices. Cecilia who I spoke to admonished me for NOT contacting them to ask for my invoices. Why can they not just do their job in the first place.On my application form I requested to be billed every 6 months. Cecilia said that the account was marked to be billed monthly. I asked for the invoice. To date nothing received. Received an email from her after our discussion that states "ITC listing will only happen if account not paid within 60 days.. We did solve your problem, which means you are going to receive your new invoice in the next month only and I will be crediting your monthly airtime." ON Sunday 11 September 2016 I receive an sms from this same person stating "ITC listing to initiate against your name 15 Sept 2016 if no payment." Bullying me to pay and I have still NOT RECEIVED ONE INVOICE. Totally ***********. Have sent same lady a query on my business account querying an invoice received. I paid for 12 months in advance. I have received a read receipt but await the courtesy of a reply. After speaking to my lawyer I am very tempted to let you blacklist me because I will then have a field day pursuing punitive costs etc against Netstar and the individual concerned as their total incompetence has led to this situation.</p>

0
Replies (4)
Netstar
Netstar's reply12 Sept 2016, 14:40
Official

Good day Keith

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply13 Sept 2016, 08:57
Official

Good day Keith

You have requested that I call you back at 14h00.

Kind regards

Denise

Netstar
Netstar's reply13 Sept 2016, 16:00
Official

Good day Keith

As per our telephonic conversation, you have informed me the credit controller did call you.

Kind regards

Denise

Netstar
Netstar's reply13 Sept 2016, 16:01
Official

Good day Keith

As per our telephonic conversation, you have informed me the credit controller did call you.

Kind regards

Denise