*********** Branch
<p>So, I got an upgrade on my tracking device in my car, Netstar Wynberg where suppose to come and install on the 7th April 2017. They phoned me on the morning to cancell the install because of strikes. I asked them to do it on Tuesday the 11th of April as I was not at the office on Monday, but they must first phone me on Monday to confirm a time for Tuesday. This did not happen, I left the office on Tuesday for a meeting only to be phoned by the office to tell me that there is someone to install a tracker in my car. Phoned the branch to reschedule for the 12th. Got a call from them at 09:20 altough they were suppost to be at my office at 09:00, they could not come as it was raining which I do understand. So rechedule again to today the 13th @ 09:00 again only for the techition to to pich up, gave it until 09:30 and phoned them. And not to my suprise they could not tell me why he did arrive at the scheduled time. Now he is comming at 12 HOPEFULLY.</p> <p>Been a Netstar customer for 8 years with out a problem up until this last week.I am at the point of cancelling my contract with you.</p> <p> </p>
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Replies (4)
Netstar's replyOfficial
13 Apr 2017, 11:39Good day Mr Delport,
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Kind regards,
Bongiwe
Best regards,
Netstar's reply13 Apr 2017, 11:39
Official
Good day Mr Delport,
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Kind regards,
Bongiwe
Best regards,
Netstar's replyOfficial
13 Apr 2017, 12:13Good day Mr Delport,
As discussed, you have advised that the fitment centre made contact with you and advised that the fitment will take place at 12:45.
I will call you again this afternoon to conduct a test.
Kind Regards,
Bongiwe
Best regards,
Netstar's reply13 Apr 2017, 12:13
Official
Good day Mr Delport,
As discussed, you have advised that the fitment centre made contact with you and advised that the fitment will take place at 12:45.
I will call you again this afternoon to conduct a test.
Kind Regards,
Bongiwe
Best regards,
's updateReviewer Update
24 Apr 2017, 19:28Hi
So it is been 10 days later, and still I am having issues with Netstar Wynberg. My unit was eventually installed but it is not arming nor disarming with the tag. If I log in to the app it always says disarmed. My wifes unit is working fine but the fine people at Netstar Wynberg did not give her, her wireless remote panic button. They were suppose to come on Friday the 21st April bit failed to do so. She phoned them at about 3 to ask them were they are he was apparently in Fourways so she rescheduled for today between 8am and 2pm and not to our supprise they did not pitch.
I am a client of more than 7 years and never had such *********** service from you.
I have a meeting tomorrow in Rosebank and I am going to the branch when I finish. I would like Cindy and company to please explain to me why they are so useless. And then I would like for you to please contact me tomorrow so that we can please make arrangements with a different branch to come and take both the tracking devices out. I do not want to be client of Netstar anymore... You can go ahead and cancell both of my contracts with you.
's update24 Apr 2017, 19:28
Reviewer Update
Hi
So it is been 10 days later, and still I am having issues with Netstar Wynberg. My unit was eventually installed but it is not arming nor disarming with the tag. If I log in to the app it always says disarmed. My wifes unit is working fine but the fine people at Netstar Wynberg did not give her, her wireless remote panic button. They were suppose to come on Friday the 21st April bit failed to do so. She phoned them at about 3 to ask them were they are he was apparently in Fourways so she rescheduled for today between 8am and 2pm and not to our supprise they did not pitch.
I am a client of more than 7 years and never had such *********** service from you.
I have a meeting tomorrow in Rosebank and I am going to the branch when I finish. I would like Cindy and company to please explain to me why they are so useless. And then I would like for you to please contact me tomorrow so that we can please make arrangements with a different branch to come and take both the tracking devices out. I do not want to be client of Netstar anymore... You can go ahead and cancell both of my contracts with you.
Netstar's replyOfficial
04 May 2017, 08:29Good day Mr Delport,
Thank you for giving me the opportunity to resolve your query.
You have advised that the fitment centre came and assisted accordingly.
Warm Regards,
Bongiwe
Best regards,
Netstar's reply04 May 2017, 08:29
Official
Good day Mr Delport,
Thank you for giving me the opportunity to resolve your query.
You have advised that the fitment centre came and assisted accordingly.
Warm Regards,
Bongiwe
Best regards,