RW
Ronald W
1 reviews | Active since Jul 2017
12 Apr 2021, 17:59
*********** AND POOR TO NO CUSTOMER SERVICE
Good day,
I thought I'd seen the end of Netstar, but it seems not. Following my previous complaint above, I eventually decided to settle the account and pay the amount requested as I couldn't provide the initial letter I wrote cancelling the contract due to my computer being damaged in a move. I paid the amount of R189.27 on the 8th February 2021into account specified Nu-debt Trust account, thinking that was it. Today I see my bank account debited R252.00 by Netstar, what does it take to get rid of Netstar. Even though I never signed any debit order agreement with them.
As mentioned in previous complaint, it seems staff there are totally ***********.
Lets see how long it takes Netstar to refund me, if they actually ever do.
To other reading this, DON'T DEAL WITH THIS COMPANY, YOU WILL REGRET IT!!!!
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
14 Apr 2021, 10:40Good Day Ronald,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
Netstar's reply14 Apr 2021, 10:40
Official
Good Day Ronald,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
RW
Ronald W's updateReviewer Update
19 May 2021, 16:14Finally I got a refund from Netstar almost 6 weeks later and as I probably should have expected it wasn't the R252 they deducted from my account, but R189. I would like to know why R189?
I received probably 10 emails from Netstar and Nu-debt and the settlement figure was always R189, which I settled in full, but because they are so *********** the didn't pick up payment in Feb already, and then deduct R252 from my FNB account, They should refund me R252 plus interest for their incompetance, since I settled the full amount on final statement.
To those reading this, this company is a nightmare to deal with, stay away.
I received probably 10 emails from Netstar and Nu-debt and the settlement figure was always R189, which I settled in full, but because they are so *********** the didn't pick up payment in Feb already, and then deduct R252 from my FNB account, They should refund me R252 plus interest for their incompetance, since I settled the full amount on final statement.
To those reading this, this company is a nightmare to deal with, stay away.
RW
Ronald W's update19 May 2021, 16:14
Reviewer Update
Finally I got a refund from Netstar almost 6 weeks later and as I probably should have expected it wasn't the R252 they deducted from my account, but R189. I would like to know why R189?
I received probably 10 emails from Netstar and Nu-debt and the settlement figure was always R189, which I settled in full, but because they are so *********** the didn't pick up payment in Feb already, and then deduct R252 from my FNB account, They should refund me R252 plus interest for their incompetance, since I settled the full amount on final statement.
To those reading this, this company is a nightmare to deal with, stay away.
I received probably 10 emails from Netstar and Nu-debt and the settlement figure was always R189, which I settled in full, but because they are so *********** the didn't pick up payment in Feb already, and then deduct R252 from my FNB account, They should refund me R252 plus interest for their incompetance, since I settled the full amount on final statement.
To those reading this, this company is a nightmare to deal with, stay away.
RW
Ronald W's updateReviewer Update
03 Jul 2021, 07:58Just when I hought I'd finally got rid of these annoying company, they debit my bank account again.
It took almost a year and probaly about 10 emails etc for Netstar to track and allocate my final and full payment, before refunding me short, more emails to sort that out, eventually they refunded the shoty payment, which I thought was the end.
Today the debit my account again.
Absolutley f.... pathetic!
It took almost a year and probaly about 10 emails etc for Netstar to track and allocate my final and full payment, before refunding me short, more emails to sort that out, eventually they refunded the shoty payment, which I thought was the end.
Today the debit my account again.
Absolutley f.... pathetic!
RW
Ronald W's update03 Jul 2021, 07:58
Reviewer Update
Just when I hought I'd finally got rid of these annoying company, they debit my bank account again.
It took almost a year and probaly about 10 emails etc for Netstar to track and allocate my final and full payment, before refunding me short, more emails to sort that out, eventually they refunded the shoty payment, which I thought was the end.
Today the debit my account again.
Absolutley f.... pathetic!
It took almost a year and probaly about 10 emails etc for Netstar to track and allocate my final and full payment, before refunding me short, more emails to sort that out, eventually they refunded the shoty payment, which I thought was the end.
Today the debit my account again.
Absolutley f.... pathetic!
Netstar's replyOfficial
03 Jul 2021, 10:38Good day Ronald,
Please accept our sincere apologies for the inconvenience caused.
We will follow up with the finance team.
Kind regards,
Netstar
Please accept our sincere apologies for the inconvenience caused.
We will follow up with the finance team.
Kind regards,
Netstar
Netstar's reply03 Jul 2021, 10:38
Official
Good day Ronald,
Please accept our sincere apologies for the inconvenience caused.
We will follow up with the finance team.
Kind regards,
Netstar
Please accept our sincere apologies for the inconvenience caused.
We will follow up with the finance team.
Kind regards,
Netstar