TR
Tshepiso R
1 reviews | Active since Jul 2022
26 Nov 2025, 05:51
Incompetency
I installed my device yesterday morning around 8am.even today I can’t track my car,I haven’t gotten my fitment certificate! been calling nester and all they said was give it some few hours it might be the towers! even now the towers are disturbing? my app doesn’t show anything! this is my second car and i have been using nester on my 1st car,I have never experienced this incompetence the first time I dealt with them. you can honestly do better!!! how do you expect me to pay for services that are not working??
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
26 Nov 2025, 07:03Good day Tshepiso,
We are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
We are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Netstar's reply26 Nov 2025, 07:03
Official
Good day Tshepiso,
We are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
We are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
TR
Tshepiso R's updateReviewer Update
26 Nov 2025, 07:13Can you give something I can work with because tye very same team you escalating the matter to was the one i was dealing with yesterday throughout and they gave me nothing! this how you treat your customers?
TR
Tshepiso R's update26 Nov 2025, 07:13
Reviewer Update
Can you give something I can work with because tye very same team you escalating the matter to was the one i was dealing with yesterday throughout and they gave me nothing! this how you treat your customers?
Netstar's replyOfficial
26 Nov 2025, 07:19 Good day Tshepiso,
Thank you for your message. I sincerely understand your frustration and apologise for the inconvenience caused. We can assure you that your concern has been escalated to the relevant team management for further urgent attention, and we are prioritizing your case.
Kind regards
Netstar
Thank you for your message. I sincerely understand your frustration and apologise for the inconvenience caused. We can assure you that your concern has been escalated to the relevant team management for further urgent attention, and we are prioritizing your case.
Kind regards
Netstar
Netstar's reply26 Nov 2025, 07:19
Official
Good day Tshepiso,
Thank you for your message. I sincerely understand your frustration and apologise for the inconvenience caused. We can assure you that your concern has been escalated to the relevant team management for further urgent attention, and we are prioritizing your case.
Kind regards
Netstar
Thank you for your message. I sincerely understand your frustration and apologise for the inconvenience caused. We can assure you that your concern has been escalated to the relevant team management for further urgent attention, and we are prioritizing your case.
Kind regards
Netstar
TR
Tshepiso R's updateReviewer Update
26 Nov 2025, 07:23My dear escalator. you understand i needed the certificate as in of yesterday for my insurance.the tracking device was initially supposed to be installed on monday, you guys cancelled on me and said tuesday and it only take few hours to get the certificate.now few hours turned to a day,a day then turned to escalating matters to relevant departments? i have a day till my pay day and i need the certificate motho wa modimo!!!
TR
Tshepiso R's update26 Nov 2025, 07:23
Reviewer Update
My dear escalator. you understand i needed the certificate as in of yesterday for my insurance.the tracking device was initially supposed to be installed on monday, you guys cancelled on me and said tuesday and it only take few hours to get the certificate.now few hours turned to a day,a day then turned to escalating matters to relevant departments? i have a day till my pay day and i need the certificate motho wa modimo!!!