VR
Vinodh R
1 reviews | Active since Feb 2022
26 Mar 2026, 16:46
Incompetence and poor customer support
My vehicle tracking location is not being identified as correct. Have lodged many requests for urgent attention (CAS ***2 and CAS***5) due to the fact my vehicle cannot be tracked or located. However I get told that the problem can only be attended to next week. Have had bad service from this company before and the same name Ashwin Maharaj seems to be a common contact point with poor customer service levels...an absolutely clear case of incompetence.
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Replies (2)
Netstar's replyOfficial
26 Mar 2026, 17:24Good day Vinodh,
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you’ve had.Please note that we are currently looking into this matter, and we will advise you accordingly once we have feedback.
Kind regards,
Netstar
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you’ve had.Please note that we are currently looking into this matter, and we will advise you accordingly once we have feedback.
Kind regards,
Netstar
Netstar's reply26 Mar 2026, 17:24
Official
Good day Vinodh,
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you’ve had.Please note that we are currently looking into this matter, and we will advise you accordingly once we have feedback.
Kind regards,
Netstar
Thank you for bringing this matter to our attention. We are sorry to hear about the experience you’ve had.Please note that we are currently looking into this matter, and we will advise you accordingly once we have feedback.
Kind regards,
Netstar
VR
Vinodh R's updateReviewer Update
26 Mar 2026, 17:52And this incompetence just reached a new level ...My complaint/query ticket was just marked as "resolved" after exactly nothing been done....further to this my panic is also not functioning which poses a risk to me ....this unit was installed in Jan 2026.
Ironically, they have also requested that I complete a survey of their service!
Ironically, they have also requested that I complete a survey of their service!
VR
Vinodh R's update26 Mar 2026, 17:52
Reviewer Update
And this incompetence just reached a new level ...My complaint/query ticket was just marked as "resolved" after exactly nothing been done....further to this my panic is also not functioning which poses a risk to me ....this unit was installed in Jan 2026.
Ironically, they have also requested that I complete a survey of their service!
Ironically, they have also requested that I complete a survey of their service!