MC
Michael C

1 reviews | Active since Jun 2016

10 Jun 2016, 07:43

Incompetence and Poor Attendance

<p>I have cancelled my account with Altech Netstar in February 2015 and still they debit from my account, this after numerous phone calls and emails communication asking for proof of cancellation, they never phoned or emailed me back in this regard only to find out more than a year later that they still debitted my account and nou an amount is outstanding and handed over for collections. This is really pathetic and I wont ever refer Altech Netstar to anyone due to there poor customer care and cmmunications between Altech Netstar and the client. The only time they will contact you is to let you know that you owe them money!!</p>

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Replies (3)
Netstar
Netstar's reply10 Jun 2016, 08:15
Official

As per our telephonic conversation, I will investigate and I will revert back to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply15 Jun 2016, 11:35
Official

Good day Mr Coskey,

Kindly note I am unable to make contact with you. I have sent you an email n relation to your query.

Kind regards

Denise

Netstar
Netstar's reply22 Jun 2016, 07:01
Official

Good day Mr Coskey,

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

This query has been resolved.

Kind regards

Denise