LP
Leonard P
1 reviews | Active since Mar 2014
24 Jan 2023, 14:32
Incompetence
Had a simple request for a transfer/new installation as I have sold my current vehicle. After battling to secure a fitment date with Netstar, requested for two units to be fitted to the new vehicle, back up unit up an running but the main unit no one can activate. Numerous calls made to customer service/product support. (CAS-***-R1W1, CAS-***-X9P2, CAS-***-F2S5). Have been on hold for 23 minutes for the second time today, then get cut off.
Is there anyone competent enough to resolve the issue??
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
24 Jan 2023, 15:31Good day Leonard,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply24 Jan 2023, 15:31
Official
Good day Leonard,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
LP
Leonard P's updateReviewer Update
25 Jan 2023, 10:43Good Day.
Still no contact from Netstar, thanks for treating this as urgent...
Still no contact from Netstar, thanks for treating this as urgent...
LP
Leonard P's update25 Jan 2023, 10:43
Reviewer Update
Good Day.
Still no contact from Netstar, thanks for treating this as urgent...
Still no contact from Netstar, thanks for treating this as urgent...
Netstar's replyOfficial
25 Jan 2023, 13:00Good day
We are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
We are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply25 Jan 2023, 13:00
Official
Good day
We are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
We are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's replyOfficial
25 Jan 2023, 14:37Good day
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
Netstar's reply25 Jan 2023, 14:37
Official
Good day
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar