IS
Izelle S
1 reviews | Active since Sept 2011
24 Feb 2025, 06:11
Impossible to stop contact
The 1st of January I requestec that my contract be cancelled. End of January debit order weny off for Netstar. Phoned again. Requested a refund for January because I did give a months notice. Was told it is not possible to reverse debit order bit for sure my contact is ended and there will be no further deductions from my bank account. Today payment for March was collected from my bank account. Netstar took more than R400 from me after I cancelled my contract. Stay very far away from them.
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Replies (2)
Netstar's replyOfficial
24 Feb 2025, 07:20Good day Izelle,
We are sorry that you have had this experience. We would like an opportunity to investigate matter.
Kindly note we will escalate matter to the relevant department for assistance.
Kind Regards,
Netstar
We are sorry that you have had this experience. We would like an opportunity to investigate matter.
Kindly note we will escalate matter to the relevant department for assistance.
Kind Regards,
Netstar
Best regards,
Netstar's reply24 Feb 2025, 07:20
Official
Good day Izelle,
We are sorry that you have had this experience. We would like an opportunity to investigate matter.
Kindly note we will escalate matter to the relevant department for assistance.
Kind Regards,
Netstar
We are sorry that you have had this experience. We would like an opportunity to investigate matter.
Kindly note we will escalate matter to the relevant department for assistance.
Kind Regards,
Netstar
Best regards,
Netstar's replyOfficial
25 Feb 2025, 13:51 Good day Izelle,
We are pleased to let you know that your query has been resolved.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
We are pleased to let you know that your query has been resolved.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
Netstar's reply25 Feb 2025, 13:51
Official
Good day Izelle,
We are pleased to let you know that your query has been resolved.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
We are pleased to let you know that your query has been resolved.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,