Impossible to get statement on a settled account. Zero customer service.

<p>With regards to account ***, this tracker came as part of my insurance. After cancelling my insurance and moving to another company, I was informed some time later that I still had a couple of months left to pay at Netstar.<br /><br />I repeatedly asked for statements and when one was eventually forthcoming some months later, I made a payment arrangement to pay R50 per month to clear the outstanding amount of R460.<br /><br />This amount was paid every month without fail - from November 2015 until the end of April 2016.<br /><br />During this time I was only able to obtain one further statement despite my requesting repeatedly.<br /><br />Then on 9th May 2016 I received an email from Creditworx informing me that the account, that only had a balance left of R160, had been handed over to them for the full original balance!!! Irrespective of the R300 that had by then been paid off.<br /><br />I then logged into my bank and paid Netstar the remaing R160 to clear the balance actually owing to them.<br /><br />Depsite the account now having been completely cleared and settled in full, and proofs of payment for every payment emailed to them yesterday, they still fail to respond in any way and Creditworx delete my emails without reading them.<br /><br />Let me make this very clear.... you handed over an account that was being paid; and furthermore this account is now settled in full.<br /><br />I require an updated statement frm Netstar reflectign that this account is in fact settled and furthermore require confirmation from Creditworx that they have handed the account back to Netstar.</p>