SH
Shaun H

1 reviews | Active since Aug 2011

11 Jan 2017, 13:00

Impossible to cancel account

<p>I have been trying to cancel an account since August 2016. After numerouse emails and promised that the account will be cancelled, they just took another payment. Not sure if they are plain *********** or puposely *****ling my money.</p>

0
Replies (4)
Netstar
Netstar's reply11 Jan 2017, 13:58
Official

Good day Shaun

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply12 Jan 2017, 08:40
Official

Good day Shaun

We are communicating via email regarding your query.

Kind regards

SH
Shaun H's update16 Jan 2017, 17:50
Reviewer Update

This issue has now been resolved and refund provided for the incorrectly debited ammounts. There is no satisfactory explanation, other than, "There was a system error".

Netstar
Netstar's reply17 Jan 2017, 07:52
Official

Good day Shaun

You have informed me the query has been resolved.

Kind regards

Denise