TW
Tracey W

1 reviews | Active since Feb 2016

03 Apr 2024, 14:29

Impossible to cancel a contract when you sell your vehicle

I have sold my vehicle and have been trying to cancel my contract with Netstar since last month. No response from their call centre and I am unable to cancel via their App or website. HOW ON EARTH DO YOU CANCEL?? They happily deducted the premium for a car I no longer own.

0
Replies (2)
Netstar
Netstar's reply03 Apr 2024, 14:37
Official
Hi Tracey

Thank you for flagging this matter with us.
Please note the this matter has been escalated and a consultant will contact you to assist.

Kind regards,
Netstar
Netstar
Netstar's reply04 Apr 2024, 11:18
Official
Hi Tracey

We are pleased to see that you were contacted.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.

Kind regards,
Netstar