I’m speechless to say the least. This is indeed a legal issue which needs to be solved by management.

On 03 Oct 2025, at 16:11, Manfred Muellers <***> wrote:

I have contacted Netstar customer service several times in the past few months. I have reported severals serious issues with the installation of the system in 2024 and three different technicians (one of them I was assured was a senior well qualified technician ) who after the problems persisted installed a new system. I have been a loyal and reliable customer for many years as your records show. When informing the customers service section about my unfortunate situation with my BMW (which I haven’t been able to drive since December 2024 as there are serious mechanical problems)and requested to stop my monthly payments until my car is back on the road ,I was categorically told that my contract only expires sometime next year and that a cancellation penalty would have to be paid. Having explained my dire financial situation and not being aware of such a condition as the system was faulty and not in my control Netstar decided it needed to be corrected and a new system had to be installed. I was assured that my query and request would be escalated to senior management and that I would receive a positive response under the circumstances. I have however not received any further communications regarding the outcome of this unfortunate situation. I appreciate your urgent response. Thank you. Regards, Mr. M.Mullers Cell: ***