I’m so disappointed and full of pains my new A3 Is now a **** because of Clinton from Netstar car tracker Wonderboom,

Good day,

This serves as a formal notice and complain.

On Tuesday the 5th November, one of your consultants came to a tracking device on my new A3.

Upon inspecting the car same day, I noticed that the bumper was damaged. I took the vehicle back to Audi assuming that they had sold me a car with a damaged bumper however they did not. We inspected the car together only to find that the clip of the bumper on the front left side had been broken. That is the area where the consultant was working on when he fitted the tracking device.

The Service Manager where I purchased my vehicle from advised that the same consultant needs to come and explain how he fitted before we can conclude that it was him who damaged the bumper.

On Friday the 8th I requested that your consultant come to the Dealer where I bought the car to speak to manager and the sales person to disclose on which side the tracker was fitted without being specific on the exact location. Your consultant confirmed and admitted that he broke the clip. He pulled the bumper and the clip broke. He then admitted to taking the clip and putting it in the car he used on that day. Admitted to pushing pack the bumper with the hope that I will not see it and thus did not make mention of this on the job card with intension that it will swiftly go away. Furthermore he wanted us to make an arrangement to take the car somewhere to go mount back the *****, which I found quite disturbing because as per Audi Warranty and Policy, every panel on the vehicle has a warranty, if it is damaged then it must be replaced therefore the clip cannot be mounted back on, the whole bumper needs to be replaced.

Now it’s almost the whole month they don’t want to help me. This is their email undress Wonderboom 5Star *** where I have been send my documents

Please see to this as an urgent matter. Your speedy assistance will be highly appreciated.