I'm heartbroken and disgusted

I'm heartbroken and disgusted. On July 27th, my 62-year-old mother and I were in a car accident. We were scared and disoriented, but we instinctively reached for the Netstar panic button, trusting that it would be our lifeline. We waited. And waited. We were left completely abandoned, sitting in a wreckage, with the cruel understanding that the very service we paid for had failed us in our most desperate moment. We never got a call back. It wasn't until we called them to sever all ties that they finally bothered to respond. Their app is just a digital ghost—absolutely useless. This wasn't a minor inconvenience; this was a complete betrayal of trust. Please, do not put your safety or the safety of your loved ones in their hands. They will fail you when it matters most.