Hellopeter
Share Your Experience
CC
Claassen C

1 reviews | Active since Apr 2018

30 Mar 2022, 10:37

******* Netstar deductions & poor service

I got Netstar tracker installed in Oct'21 - Monthly installment is R74, however R244 are deducted each month from my Bank. I complained so many times that i forgot the count. Al I get is empty promises for the refund. Reversing the debit orders is also costing me. I am strongly considering opening a fraught case against Netstar as they are *****ing money from my account. Please be careful using them in the future. People that I dealt with are: Alison Freese <***>, Ashwin Maharaj <***> & Tasniem Williams <***>

0
Replies (5)
Netstar
Netstar's reply30 Mar 2022, 10:53
Official
Mr Claassen, 

Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on. 

Regards, 
Netstar Team

CC
Claassen C's update30 Mar 2022, 10:56
Reviewer Update
Please do not call. Keep all communication in writing as this was my Lawyers request.

Regards
Netstar
Netstar's reply31 Mar 2022, 08:26
Official
Good day Claassen, 

Please note that there two vehicles under this account which we billing you for. 

Toyota Fortuner which is R79.69 and a Toyota Hilux is R165.00 hence the monthly premium 

Kindly note that as from the 1st of  April you will be on a credit balance of R 983.80. 

I have sent you an email with the statement and fitment certificates for both vehicles . 

I  di  notice that the vehicles are on a temporary registration. 

Regards, 
Netstar 
Netstar
Netstar's reply31 Mar 2022, 13:45
Official
Hello Mr Claassen, 

Please note I have escalated the matter to Retentions department and they will have to call you for further assistance. 

Regards, 
Netstar Team 
Netstar
Netstar's reply01 Apr 2022, 12:15
Official
Hello Mr Claassen , 

As per our the feedback from Retentions, Please note that I will close this contact .

Regards, 
Netstar Team