******* 36 month contract

I logged a complaint with Netstar on the 25th of January with regards to the cancellation of my tracking system on my Fortuner that I sold. When applying for my tracking system I clearly indicated on my application form that I want a "Cash" Monthly contract, and NOT a 24 or 36 month contract. I also clearly stated this in writing via email with their consultant, Tshepo Mtombeni that I do NOT want a 24 or 36 month contact. On the 13/05/2021, I specifically told Tshepo in writing "Please NO 24 or 36 month contract, I want to be able to cancel my Netstar should I sell my car". (Quote)

After numerous emails sent (Reff Nr CAS-***-J1L5), I have still not received any feedback from Netstar with regards to my cancellation. I DID NOT apply for a 36 month contract as they now claimed I have. I received another Client Enquiry Reference Number CAS-***-F2J8, yesterday, with still no feedback from Netstar about whether this "contract" will be cancelled. Absolute poor service and attempt to *******ly hold a customer to a 36 month contract that I never app**** for!!!! Would at this stage not recommend ANY tracking companies to anyone.