IGNORING CUSTOMER EMAILS

Good Day Netstar is refusing to send through the contract i signed with them. I requested the signed contract because of the following reasons: I complained about the tracking device ( they had the incorrect details in their system). They then ran a test and i was told it is not working. I then asked how come this is not working as i am paying for it...The answer was that it is my responsibility to make sure it is working. Its up to me to call them and test the device. Below is the reply from Denise: I tested the unit and no signals were received. The unit is a VBU418. The VBU418 is a basic sleuth system. Unit works with Radio Frequency (RF) technology. The unit is a basic unit that is designed for when vehicle is ******/hijacked. The system requires the client to contact Altech Netstar to activate the unit. The unit will not send us any signals unless activated for a test or an emergency (e.g. ******/hijacked). The vehicle needs to be in line of sight with one of our RF hi-sites (towers) in order for it to send signals to the control room. I then asked for the contract that was signed by me so i am aware of the terms and conditions this woman ' Denise" mentioned. She still refuses to send this to me up until now. I went ahead and cancelled this inferior tracking device and moved to a respectable company instead. I then have some ' technician' calling me after all this to tell me it is working. I obviously told him to ****** off as this has become a joke. Now i am not too sure what type of service provider this is - not even they know if things work or not. I have been requesting my contract for 6 weeks now - seems Denise just refuses to provide this to me. I need somebody with initiative and somebody professional to deal with this issue. I am still adamant that all the monies i paid over the years be paid back to me in full as this device was never actually working. They cant even provide me with a track record of this working. I will take this further legally as Netstar has clearly neglected me as a customer - and made debits from my account for 6 years for something that has never even worked before. This is called theft!!! I have given Denise ample time to provide me with documents - sent way too many emails - and wasted my time dealing with her. I now longer want her to handle this - i want somebody in management to take this over as she is not doing her job. I will keep nagging and keep emailing until this is dealt with. This Denise woman has made me reply in a very unprofessional manner - you are forced to when they just REFUSE to provide legal documents to clarify the situation. But they have asked for it so i don't feel bad!!! Now is this going to be resolved or is NETSTAR happy to keep stuffing me around?

Also Denise...I have told you many times that i DO NOT and WILL NOT discuss this over the phone....i want this on email so i have evidence of your poor service. Is this clear enough for you?

Again and still - i am getting no replies from Netstar and still refusing to send my documents through. I demand to see the signed/ telephonic contract where i agreed to be held responsible to making sure my tracking device is working. I know they are avoiding this because i am right - until they prove otherwise - which wont happen. I will post a message here everyday and i will continue to email Netstar until this is handled professionally. I cannot believe NETSTAR management will allow this type of customer service. I hope these people get wrapped on the knuckles for their poor service to clients.