Hellopeter
Share Your Experience
NS
Ney S

1 reviews | Active since Mar 2021

16 Mar 2021, 17:32

Ignored, owes me money, won't respond!!!

I have been emailimg them for 3 months trying to get my account closed which is supposed to b3 a 3 year contract. They have still been billing me even though my account has expired and on top of that they owe me R80 for overpaying in Jan when I settled my account! They have not paid me back nor have they closed my account yet they are sending me invoices but not replying to my emails! How is this company getting away with this???

0
Replies (6)
Netstar
Netstar's reply17 Mar 2021, 12:45
Official
Good Day Ney, 

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together. 

Best regards,
Netstar 
Netstar
Netstar's reply17 Mar 2021, 12:57
Official
Good Day Ney, 

Kindly be advised that we have been trying to get hold of you regarding your Hellopeter complaint. Please advise on your availability as we would like to resolve the query at your earliest convenience.

Kind Regards 
Netstar 
NS
Ney S's update17 Mar 2021, 15:56
Reviewer Update
How have you been trying to get a hold of me.??
You still have not responded to any of my multiple emails.
And I have also not received any calls from you so I am confused as to how you have been trying to reach me.
I am available and still waiting on a reaponse to my emails! I even forwarded my statement showing you owe me R80 to customer service and Sifiso who sent me that in the first place and NO RESPONSE!!!
Netstar
Netstar's reply19 Mar 2021, 16:50
Official
Good Day Ney, 

Kindly be advised that we have been trying to get hold of you regarding your Hellopeter complaint.  Please forward the email you sent to *** for urgent assistance. 

Kind Regards 
Netstar 


NS
Ney S's update19 Mar 2021, 17:45
Reviewer Update
This website does not allow me to see the email address but I have just sent an email to cs @ netstar . Co . Za. As well as cancelations and also cc/d Sifiso Nkosi since he had the most correspondence with me regarding my account. I have attached all screenshots in the email showing the statement where you owe me R80 as well as all of the emails I have sent which have been ignored for months! The title of the email i sent is Hello Peter Complaint and will be under my full name Charne Willemse Galloway. I hope this gets resolved immediately!
NS
Ney S's update23 Mar 2021, 16:37
Reviewer Update
I have still gotten NO RESPONSE!!!!
MY ACCOUNT NUMBER IS 105.82.099! I am still being billed for an account that should've been closed in January.
I have emailed again and NOTHING!
BIGGEST ******. I HAVE PROOF OF ALL THIS!