JL
Jacobus L

1 reviews | Active since Feb 2016

06 Feb 2017, 07:04

Ignorance towards clients

<p>I sold my vehicle a year ago, bought a new one, requested that my tracking device being moved to my new vehicle which never happenend. Had to rely on a different company for insurance purposes. Now i am still being held responsible for that device and the account. I contacted altech netstar numoures times. Never got any response. They completely ignore me, meanwhile they are letting the acount run in arrears after i requested them to terminate this contract because i cannot keep paying for something that is not mine, not using not in possesion of.</p> <p> </p> <p>I was billed the next month i terminated the our contract, which was fine waiting period or termination period not sure...</p> <p> </p> <p>Then for six months never heard of them again not a bill, phone call nothing, assuming my contract was then terminated.. suddenly six months later i receive bills again month after month tried contacting them to find out how can this be or whats going on. I was told that they will look into it and contact me.</p> <p> </p> <p>still nothing it has been a year now and i received another statement!!!</p> <p>IT IS LIKE A PARASITE I CANT GET RID OF!!</p>

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Replies (4)
Netstar
Netstar's reply06 Feb 2017, 08:21
Official

Good day Mr De Lange

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply10 Feb 2017, 10:30
Official

Good day Mr De Lange

As per our telephonic conversation, you have informed me the relevant department did make conatct with you.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply10 Feb 2017, 10:30
Official

Good day Mr De Lange

As per our telephonic conversation, you have informed me the relevant department did make contact with you.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply22 Feb 2017, 16:21
Official

Good day Mr De Lange

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise

Best regards,