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Precious M

1 reviews | Active since Apr 2021

04 Oct 2023, 11:20

If useless was a person. Caring about money than service delivery

I have moved from DOTSURE to Miway, and was requested to send the car for tracking device through Netstar and I advised the consultant that I have Netstar device, miway said they will inform Nestar to call me back regarding the tracking device that’s in line with miway business insurance. Net called and promised to escalate to relevant people but to date still have not received confirmation as to whether the device already in place in line with miway, yet Netstar has a never to send me multiple sms advising me about their debit order but can’t solve a simple thing as this one. Miway keeps on sending me numerous messages citing their won’t cover in the event of accident cause I don’t have a device. Netstar service is bull**** I am holding for someone as I type now to assist with for nearly 50 minutes now and they hang up on me. The only thing Netstar cares about is money and not doing the their job. I would not recommend this nonsense to anyone. I wish miway can redirect us to a proper vehicle tracking company that understands the sense of urgency and customer care, cause this pure ***.

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Replies (1)
Netstar
Netstar's reply04 Oct 2023, 11:33
Official
Good day Precious,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance. 

Kind Regards
Netstar