IF **** SERVICE IS WHAT YOU LOOKING FOR, LOOK NO FURTHER... NETSTAR TO THE RESCUE

I am utterly disgusted with the Service that I have been receiving from Netstar. I have been a client of theirs since 2017 I pay my account every month just to discover this month that for months or years this tracking device I have in my vehicle is not working yet no one will phone to inform me of this surely some how they should pick up this, but yet they to happy to deduct my monthly payment.

I just randomly phoned the Call Centre as a friend of mine had the same issue I am experiencing so Monday 28 September 2020 I phoned the Call Centre and the person that I spoke to I informed that I would like Him to tell me were my vehicle is located at the moment, He than informed me this is not possible He can only track my vehicle if its been reported missing or ******, BullS..... I informed Him I want to know now if this device in my vehicle is working or not He than confirmed he will send signals and test it from their side to see if He can pick up signals, no surprise no signals was being received so for months this device has actually not been working and I with so much confidence have been parking my vehicle at the mall or at work or at home that if someone should to ***** my vehicle Netstar will be able to find it. So all these months I have been paying for a service I have not been getting because I have been paying for a device that have not been working at all.

I than informed the agent I was speaking to at the time I need this device working and I want it sorted out as well. He than informed me that every 6months I as the customer needs to phone in to test the device to make sure its still working, that just infuriated me even more, I than requested to speak to a manager immediately , guess what no manager was available to deal with me at all. I informed Him I want this sorted out and I want to be reimbursed for the months that I have been paying and nothing has been working, He confirmed someone will phone me back .

Rite, its now almost close of business for the day no one has phoned me back, I than phone in again, This time I am dealing with a female Call agent I had to repeat the entire situation to Her, guess what Her response is she will send a email and ask that someone phone me back, wow what a F... joke really.

Its now Tuesday still on call I had phone in twice no one phoned me back , its now Wednesday same issue I had to phone in a few times no one is phoning me back By now I am beyond livid, its my airtime that I am using I get kept on hold for long time frames each call per day is over 20 min at a time.

I have also numerous times brought up the fact that I want to be reimbursed for the months that I have paid for this device that has not been working at all all get is an email will be send and someone will get back to me but there is never a manager available to answer this for me.

Thursday 1 October 2020 I spoke to a agent that was the 3rd person I am now dealing with for the day she informed me that I have to upgrade my device and now from R99 I am going to pay R199 very helpful took my work address were she is going to schedule the techs to come and do the upgrade for me informed me that a time and date will be arranged and she will definitely follow up that this is done, wow Friday came no one phoned me Im still waiting for an answer on me being reimbursed for the months I have been paying for the device that was not working, the week end has gone pass take note my account is paid up to date yet I am riding around with a device in my vehicle that is not working at all F.... GRATE HEY.

Its Monday 5 October 2020 I received a sms Friday to inform me that a booking has been arrange for my upgrade but someone is going to phone me to confirm a date and time , still no one has phoned I phoned in no response all I get told someone will phone me back.

Today is due date 6 October 2020 as the sms said but yet no one has phoned me to inform me what time I can expect these techs at my place of work that is coming to upgrade this device for me, so once again I phone in the person I speak to has no clue what I am talking about as she don't see anything booked on her side, but in the same sentence confirm that sometimes its booked on the techs side but don't show by her she took down my booking no and said she will phone me back, I had to phone back again to enquire what hell is going on, just for her to inform me that the booking is for 2pm today and unfortunately it will not be able to be fitted at my place of work because were I work is seen a red zone to them , joke rite so they expect me to be parked at a red zone yet pay for a device that is not working , and this will take 2hrs I informed her I want this sorted out she confirmed someone will phone me back this was this morning its now 3pm 6/10/20 I am still waiting for what and when my device will be sorted out and who's is going to reimburse me for the months I paid for a device that has not been working and still is not working.