If I could give a zero rating I would!

First of all the service of Netstar is terrible. My father contacted Netstar in Febuary 2024 to cancell since he had to pay an large amount for a system upgrade. He is a pensioner and you can only comunicate per phone for the Netstar in Middelburg Mpumalanga has the worst personal service and unwillingness to assist. After phoning to cancel his subscription with them he only gets a respond that someone will phone him which they never do. The system has not been active since Febuary 2024 since there was a problem with his panic button. Yet nobody phoned to find out what the problem is. Yet they are charging him to pay for the months that the system has not been active. My father has tried several times to cancel and yet nobody had assisted him and they are sending letters of demand. But he has received nothing but bad service from them and I advised him to stop the debit order since I feel there is no need to make payments for a system that is not working.