1 reviews | Active since Oct 2020
I will NEVER recommend Netstar
On 5 September, I queried what I was paying for as I had seen that my car was not being tracked for the week prior to my email.
I then received a cancellation notice from you when I queried where my vehicle was and what I was paying for. It is nice to see that you employ uneducated individuals who are unable to read, namely Fanie, so I do thank you for your incredible service. I really wanted the service to be cancelled from my basic query.
When I finally managed to speak to someone, ofcourse it became my problem whereby I should provide proof of the unit not being operational and I led Njabulo to your own records for my proof of the unit not being operational. I requested the entire duration of my contract to be reimbursed as I do not believe that I was actually paying for a service.
Njabulo then kindly sent me a completely different clients log, P Z (Initials of Name and Surname) and then attempted to retract it.
You can be happy that I did not contact P Z to share this information of Netstar sharing their personal information with people. I wouldn't be wrong to report this. The service is pathetic.
Pull up your socks.
I will never recommed Netstar to anyone.
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
We will escalate this to the relevant department for further investigation.
Kind Regards,
Netstar
Best regards,
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
We will escalate this to the relevant department for further investigation.
Kind Regards,
Netstar
Best regards,
Please be informed that our customer service management has confirmed that contact has been made with you.
A three-months credit has been requested on your account.
The issue has been successfully resolved.
If you need any further assistance, please don't hesitate to contact us.
Kind Regards,
Netstar
Best regards,
Please be informed that our customer service management has confirmed that contact has been made with you.
A three-months credit has been requested on your account.
The issue has been successfully resolved.
If you need any further assistance, please don't hesitate to contact us.
Kind Regards,
Netstar
Best regards,
