I reported a fault with my tracking device on Saturday 23 March 2024 through a telephonic call, the agent tested my device and confirmed that it is not responding then advised that Technical Support will be in contact with me to assist with further diagno

I reported a fault with my tracking device on Saturday 23 March 2024 through a telephonic call, the agent tested my device and confirmed that it is not responding then advised that Technical Support will be in contact with me to assist with further diagnostics and repairs. I waited and no one made contact, I decided to email support on Tuesday 26 March with my complaint, as i am sitting with a device that is no longer tracking. I then received a response on 27 March via email notifying reception of enquiry, up untill now I have not been contacted for assistance. This is bad and I am sitting with a faulty device for more than a week now.