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kB
khanyisani B

1 reviews | Active since May 2024

23 Apr 2025, 08:38

I Regret Trusting Netstar

I entrusted this brand for 7 years with all my cars.only to find that their units mal****ion and their service is *** when i am changing cars.no one contacted me at any stage ..and when i had to call and ask if everything is in order ,then its a struggle to get a technician to help repair ..only excuses.the cant get hold of me ,but they get hold of my account very fast at monthend.

0
Replies (8)
Netstar
Netstar's reply23 Apr 2025, 08:47
Official
Good day Khanyisani, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Best regards,

Netstar
Netstar's reply23 Apr 2025, 09:14
Official
Good day Khanyisani, 

Our technical team have confirmed your booking for Thursday at 8am. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,

kB
khanyisani B's update23 Apr 2025, 11:41
Reviewer Update
As it was confirmed for last week thursday 14h00 ,after that was tuesday before 11h00am as it is now thursday 8am
Netstar
Netstar's reply23 Apr 2025, 11:43
Official
Good day Khanyisani, 

Thank your for your correspondence. 

Our technical team have confirmed your booking for Thursday morning at 8am, we do apologies for the inconvenience. 

 Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,

kB
khanyisani B's update23 Apr 2025, 11:47
Reviewer Update
I am so unhappy with netstar ..n i tried to chat with them on the app to try cancel my contract ..i put in a cancellation request n no one called me . M guessing the cooling off must finish so that they can charge me cancellatiin fee..its just a money making scheme
Netstar
Netstar's reply23 Apr 2025, 11:52
Official
Good day Khanyisani,

We apologize for the experience you had with us.

Please note your matter will be handled with urgency.

Kind Regards,
Netstar




Best regards,

kB
khanyisani B's update23 Apr 2025, 11:55
Reviewer Update
Thank you.
Netstar
Netstar's reply23 Apr 2025, 12:11
Official
Good day Khanyisani,

Thank you for the reply. The matter is escalated to the internal team for further assistance. 

Kind regards 
Netstar 

Best regards,