TM
Tshepo M

1 reviews | Active since Nov 2021

31 Oct 2023, 09:36

I regret dealing with you!!

i have asked you guys to cancel my contract due to the installers taking time and i informed SABELO and his managers via email i will attach it below. but no they couldn't careless hence SABELO even registered a wrong car on my profile i don't drive SUZUKI SWIFT and my debit orders are being debited...so this has to be ***** sale../

it was send to the following people on the 08/06/2023..

'***''***' and 'DCSabelo Marumula' <***>

Good morning,

I am really irritated today to receive an invoice whilst I have been waiting for my tracker to be installed. And on the stupid invoice my number plate is incorrect and I swear I hate dealing with incompetency in my life. I was happy to take this policy with NETSTAR but now I regret it. I see you don’t take me serious as a client and its best we all walk away from each other. I am withdrawing my application with you guys and I will take my business elsewhere knowing they will take my needs serious. I am informing you that I am cancelling this policy due to incompetence and I was told the installer will ring me within 3 working days but it’s been 3 weeks and apparently the NENO was installed in my car but that’s incorrect so please cancel this policy and furnish me with a letter confirming that you have cancelled this tracker.

Regards ****ed

Then i called on the 26/10/2023 and i was transferred to SABELO and he was down rude... then i called again and i spoke to the best consultant who was a good listener and willing to assist, he send me an escalation ref CAS-***-JOT9 IF you please send him my best wishes and he is the best asset in your company.

0
Replies (2)
Netstar
Netstar's reply31 Oct 2023, 09:56
Official
Good day Tshepo,

We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. Kindly note we will get our Retentions Team to action your request as soon as possible.

Kind Regards,
Netstar
 
Netstar
Netstar's reply01 Nov 2023, 10:00
Official
Good day Tshepo,

Kindly note that matter has been further escalated to our finance department.

Kind Regards,
Netstar