I Need new device to be installed as the one fitted is draining my car battery

Netstar's communication channels not effective. You report to Consultant, he/she will give you Case no. not relevant person to assist you immediately. You will keep making follow ups, receiving Case numbers not service. What's up line also you report a problem, nobody will make follow up on your case. Netstar doesn't value their customers. I had problems with the device which was installed on the 1st of July 24, till today I'm still not assisted. My case is not given the urgency it requires. I'm told someone will assist me on the 22nd August. Now my life should stand still waiting for Netstar.