AH
Alwin H

1 reviews | Active since Aug 2013

15 Nov 2017, 11:23

I hope you dont use Netstar as your tracking company

So Netstar have big problems with their client data. They keep on calling me for a vehicle I do not own to notify me of alerts on the vehicle. I have even told them on some occasions to please recover the vehicle but even that was not successful.

As a result I hope that you do not use them because they cannot seem to get it right to contact the correct owner in case there is an emergency. I wonder when the insurance companies see this if they will still endorse them?

I used to have a contract with Netstar for a vehicle that required a tracker. The contract was cancelled early in 2016 when I moved my insurance to another company that did not require the vehicle to have a tracker. So I would have believed that Netstar would have removed my information from their database seeing as we did not have any agreement in place anymore.

In January 2017 I sold this vehicle and the new owner unfortunately took up a contract with Netstar. For some reason it seems as if the new owner's detail was not updated properly on their system and they contact me at least three times a month to ask if I need any assistance because they picked up a crash alert.

I tried to explain that I should not be contacted. I begged with them not to call me anymore and even told them that I will take this up on Social media, but still I seem to be their go-to-guy for this vehicle. I even told them that I will instruct them in future to recover the vehicle if they contact me again. So on some occasions I requested a recovery and they can not even get this right!!!

Please don't use them because I cannot see how their service can be trusted.

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Replies (2)
Netstar
Netstar's reply15 Nov 2017, 14:53
Official

Good Day Alwin,

Thank you for your correspondence with Altech Netstar,

As per our telephonic conversation, your inquiry has been escalated to our Telesure department and will be in contact with the response.

Kind regards,

Petronell

AH
Alwin H's update15 Nov 2017, 14:55
Reviewer Update
That was not what was discussed during our telephonic conversation. Nothing was said about any escalations. You actually apologised for all the inconvenienced and then assured me that my information was already removed. Did you also remove my wife as a driver??