I have been trying to cancel my Netstar account for over three months with absolutely no success.

I sold my vehicle three months ago and immediately started the cancellation process. I’ve called multiple times and was told to send an email requesting cancellation — which I did — but received no response. I’ve also used their online service where the AI bot logs a request for the cancellation department to call me, yet not once has anyone contacted me back.

Out of desperation, I even stopped paying so that someone would get in touch. They phoned very quickly to warn me about being handed over, yet the very same people who call me cannot assist with the actual cancellation. This morning I was called to check whether I made my payment; I explained (again) that I have been trying to cancel for months, and the agent simply put the phone down in my ear.

This level of service is unacceptable. I am being billed for a service I no longer use, and it is impossible to get the account cancelled despite doing everything they instructed. I just want this resolved.