I have a my netstar ...

I have a my netstar app with 3 different cars but the app doesn't update, I ha e called in numerous times and both times I was told I will be called back how ever no one bothered to call back and update me, this app is so useless for me and would never recommend a yone to use it, below are the Ref numbers Dear Client Your enquiry reference number is : CAS-***-Y5C4Regards Netstar Dear Client Your enquiry reference number is : CAS-***-B7N5Regards Netstar